Malaysia Retail & E-commerce
Summit & Awards 2024

Malaysia’s ecommerce market is quickly becoming one of the largest in Southeast Asia. Its growth is outpacing that of traditional established markets in the region. The Malaysian e-commerce market looked to grow by 20% in 2022 alone. This growth in ecommerce has been coupled with a growing consumer preference for online shopping, and availability of customized payment options in recent years.

Malaysia’s tryst with Ecommerce started in 2004 with the launch of eBay Malaysia. Within a few years, two major players Lazada and Zalora launched their Malaysian operations in 2012, followed by Shopee in 2015. Over time, Shopee has grown tremendously and now attracts approximately 55 million visitors per month, making it the most visited e-commerce platform in the country. Fast forward to 2023, Malaysia’s eCommerce market is projected to touch US$ 10.19 billion, and reach $16.98 billion by the year 2027, at 13.6% CAGR.

The Malaysia Retail & E-commerce Summit 2023 will gather over 120+ Retail & E-commerce professionals for them to witness the latest & game changing solutions/technologies. Also, the event will focus on How mobile, social and data will change the e-commerce landscape & the ways to acquire customers and optimize your e-commerce site for sales.

The conference program is packed full of retail case-studies, big-brand speakers and fast-growing brands with actionable advice to take back to the office; suppliers offering innovative solutions, be ready to network

Objectives

  • Showcase Innovation: Highlight the latest ecommerce and retail trends, technologies, and strategies that businesses can implement to stay competitive
  • Thought Leadership: Position the conference as a platform for industry leaders to share insights and best practices in ecommerce and retail
  • Networking Opportunities: Emphasize the chance for businesses to connect with potential partners, clients, and collaborators.
  • Return on Investment: Illustrate how sponsoring and attending the conference can lead to tangible ROI through increased potential customer interaction.
  • Interactive Workshops: Offer practical workshops that enable businesses to develop actionable improvement plans.
  • Case Studies: Share success stories of businesses that have transformed their retail and ecommerce businesses and achieved remarkable results.

Key Themes to be addressed

  • Improvising the existing regulations enforced
  • Inability of e-commerce to tend to immediate consumer needs
  • Increasing number of private-label brands
  • Creating exceptional Customer Experience for customers
  • Optimizing Omnichannel to help grow the Retail & E-commerce sector

Glimpses of the Glorious Past

Our Speakers

Carol Wee

Carol Wee

VP of Brand and Strategy

Loob Holding Sdn Bhd

Vaibhav Dabhade

Vaibhav Dabhade

CEO & Founder

Anchanto

Sugain Maniam

Sugain Maniam

Head of Ecommerce

Al-Ikhsan Sports Sdn Bhd

Vykintas Mineikis

Vykintas Mineikis

Senior Director

Zalora

Gary Ng

Gary Ng

CEO

ZUKA

Shamnirul Badrul Hisham

Shamnirul Badrul Hisham

Head of Shell Malaysia mobility Learning Solutions

Shell Malaysia

Lingesh (BiGGuru) Lechamanan

Lingesh (BiGGuru) Lechamanan

Founder & CEO

Asia Retail Academy

Melissa Wong

Melissa Wong

Head of Malls

Lotuss Stores (Malaysia) Sdn. Bhd

You can Expect to Meet

  • CEOs, COOs, CMOs, CIOs, CFOs, and CTOs
  • VPs, Group heads, Directors, and regional managers for:
  • Customer Service
  • Digital
  • eCommerce
  • IT
  • Operations
  • Payments
  • Strategy
  • Security
  • Supply Chain
  • Technology
  • Transportation
  • Warehouse

Vendor Categories

  • Store Management
  • Retail Media Platforms
  • Robotic Fulfillment
  • Digital Shopper Analytics & engagement
  • Merchandizing and Inventory Management
  • Cashier less Checkout
  • Product Search & Discovery
  • Point of Sale Financing
  • Returns optimization
  • Subscriptions, Loyalty & Rewards
  • Spend Management & Analytics
  • Product Information Management
  • Online reviews Management
  • Mobile & Social Commerce engagement
  • Customer journey Analytics and optimization
  • Store Operations and Analytics
  • Payments & Fraud Protection
  • Order Management
  • System integrators
  • CMS
  • Conversational Commerce/Chatbots
  • Taxation
  • Location Analytics and Proximity marketing
  • Augmented/Virtual reality Tools
  • Shelf Monitoring
  • Ecommerce Platforms
  • Omnichannel customer service platforms
  • Pop ups & Kiosks

Awards categories

  • Large Retailer of the Year
  • Small/Medium Retailer of the Year
  • Emerging Retailer of the Year
  • Best E-commerce Website/Platform
  • E-commerce Innovator of the Year
  • Best Mobile Shopping App
  • Customer experience excellence
  • Best Omni-channel Retailer
  • Customer Choice Award (voted by customers)
  • Supply Chain Innovation of the Year
  • Sustainable Supply Chain Award
  • Sustainability Champion Award
  • Green Retail Initiative of the Year
  • Retail Tech Innovator of the Year
  • Marketing Campaign of the Year
  • Best Social Media Engagement
  • Best Store Design/Visual Merchandising
  • Brand of the Year
  • Packaging Excellence Award
  • Retail Start-up of the Year
  • Young Retail Entrepreneur of the Year
  • Start-up innovator of the year Innovation in Retail
  • Start-up innovator of the year Innovation in ecommerce

Grow your Customer Base in Malaysia

Our program is designed for high-impact impressions, sharing ideas, education, and networking. The day consists of panel discussions, presentations, and one-on-one meetings across eCommerce & Retail strategy, marketing, operations, customer experience, payment, shipping, loyalty and more.

If you’re serious about meeting Malaysian Retail & E-commerce decision makers, then you should be giving consideration to the sponsorship packages available. Sponsors get exclusive access to 120 conference attendees. Space and speaking slots are limited and will sell out fast!!

Industry Focus

  • Retailers / E-tailers
  • FMCG
  • Health & Beauty
  • Apparel, Footwear & Accessories
  • Flowers, Gifts & other party supplies
  • Consumer Electronics
  • Jewellery
  • Furniture, Home & Garden
  • Grocery, Food, CPG & Pet supplies
  • Entertainment, Cinema, Theme Parks
  • Airlines, passenger rail, ferry, travel agencies
  • Insurance
  • Utilities, Telcos, and government

Sponsors & Partners

Associate Sponsor

Exhibiting Partner